At Bless Couture, we want our customers to have a clear understanding of our return and refund process. This policy explains when an item may be returned, how to request a return, who is responsible for return shipping, and how refunds are handled.
1. Return Eligibility
Customers may request a return within 30 days after the order has been delivered.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Be returned with its original packaging where applicable
- Have all original tags attached where applicable
- Not be damaged, altered, washed, or otherwise used
- Be accompanied by the relevant order information
Items that do not meet these requirements may not qualify for a return.
2. How to Request a Return
Before sending an item back, customers must contact Bless Couture to request return instructions.
Please contact us with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
Do not send merchandise to our business address without receiving return instructions from us first.
Once your return request is reviewed, we will provide the appropriate return instructions.
3. Return Shipping Costs
For returns due to customer preference, incorrect size selection, change of mind, or similar reasons, the customer is responsible for the return shipping cost.
If an item is received damaged, defective, or materially different from the item ordered, please contact us before returning the item. We will review the issue and provide appropriate instructions.
4. Restocking Fees
Bless Couture does not charge a restocking fee.
5. Items That Cannot Be Returned
Items may be ineligible for return if they:
- Have been worn or used
- Have been washed
- Have been altered or damaged after delivery
- Are missing original tags where tags were provided
- Are returned after the applicable 30-day return period
- Do not meet the return requirements stated in this policy
6. Return Timeframe
The 30-day return period begins after the order has been delivered.
Customers should contact us within this period if they wish to request a return.
Once return instructions have been provided, the customer should follow the instructions and return the eligible merchandise within the timeframe communicated by Bless Couture.
7. Refunds
After we receive and inspect the returned merchandise, we will determine whether it meets the requirements of this Return & Refund Policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, or payment provider.
8. Refund Amount
For an approved return, the eligible purchase amount will be refunded in accordance with this policy.
Original shipping charges, if any were paid, may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.
Return shipping costs paid by the customer are not refundable unless otherwise required by applicable law.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us promptly after delivery.
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the information and provide return or replacement instructions as appropriate.
10. Exchanges
If you need a different size or item, please contact us regarding availability.
An exchange may be subject to product availability and the applicable return requirements described in this policy.
11. No Automatic Return Approval
Submitting a return request does not automatically guarantee approval.
All returned merchandise is subject to review against the eligibility requirements in this policy.
12. Policy Compliance
Bless Couture applies this Return & Refund Policy consistently to eligible orders while complying with applicable consumer protection and other legal requirements.
Where applicable law provides customers with rights that differ from this policy, those legal rights will apply.
13. Contact Us
For questions regarding returns or refunds, please contact:
Bless Couture
151 Nagle Ave
New York, NY 10040
United States
Phone: (212) 933-1915
Email: support@blesscouture.shop
Store Hours:
Monday–Saturday: 10:30 AM–8:00 PM
Sunday: Closed
We aim to respond to customer inquiries within 24 hours.